⭐ Managing SMS Review Requests

Get Reviews lets you customize the SMS messages sent with manual review requests — when they go out, how reminders work, and what they say.

Accessing SMS Review Request Settings

1. Navigate to Reputation.
2. Click Settings.
3. Select SMS Requests.

Timing & Reminders

From here, you control when SMS review requests go out and how follow-ups work.

You’ll see a setting called “When to send SMS after check-in.” Don’t let the name throw you — this controls the timing of any manual SMS review request, not just check-ins. You can choose to send it immediately, or delay it by 1, 2, or 4 hours (or set a custom delay). Most practices send within a few hours of the visit, while it’s still fresh for the patient.

If a patient doesn’t click the link, you can send up to 5 reminder messages, spaced however you like — every few days, weekly, monthly, or on a custom schedule. Most practices stick to one or two reminders.

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Managing SMS Templates

Get Reviews comes with several SMS templates you can use as-is or edit, rename, number, and assign to specific reminder stages.

To edit a template: find it, click the pencil icon, make your changes, and save.

Choosing templates for requests and reminders

Click Set SMS Templates to assign a specific message to the initial request and to each reminder. Many practices vary the wording reminder-to-reminder to keep things from feeling repetitive.

Creating a new template

Click Create New, choose to start from scratch or from a pre-built template, customize it, and save.

The Template Library includes ready-to-use options like Review Request, Check-In, and Nudge — plus a few others to fit different tones.

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