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Webmail FAQ’s

How do I set up an email address for a new staff member?

To set up a new Perfect Patients hosted email address, please email support@perfectpatients.com or contact your Website Success Manager (Premiums only) to submit your request.

Our team will setup the new email address for you and then provide you with all the details.

I forgot my email password, how can I reset it?

Forgot your password? Click here and then click on Forgot Password and follow the instructions.

Still need help? Contact support@perfectpatients.com or your Website Success Manager (Premiums only) to request your Perfect Patients hosted email password be reset.

How can I check my domain hosted email online?

Traveling or need to check your email from the web? Use Webmail to easily access your email accounts hosted by Perfect Patients.

How do I set an auto-reply on my email account?

Please Note: An auto-reply needs to be set up in your webmail account and NOT in an email client, like Outlook or Mac Mail. If you set it up in your email client, you may receive multiple auto-replies from anyone who uses a confirmation or auto-reply email setting, like support@perfectpatients.com.

  • From your webmail account, click on the three white bars at the top far right side of the page.
  • This will open a small box. Click on ‘Settings’
  • This will open up a larger pop-up box. Click on ‘Incoming Email’
  • Turn the Status ON for ‘Auto-Reply’.
  • Enter your message in the ‘Auto-Reply Message’ Area.
  • Check the ‘Enable’ box.
  • Add in your start and end date and time.
  • Click ‘Save’

You’re all set! Your auto-reply will start and stop automatically on the day and time you selected.

How do I change my email password?

To change your Perfect Patients hosted email password, log into Webmail, then follow the directions below to set the password to your personal preference.

  • Click Settings in the upper right corner.
  • Select ‘Change Password’.
  • Enter your current password
  • Enter the new password of your choice. The new password must be at least 8 character long and include at least three of the following:
    • An uppercase letter
    • A lowercase letter
    • A number
    • One non-alphanumeric (!, $, #, %, etc)
  • Re-enter the new password to confirm.
  • Click ‘Save’.

How do I add a signature in webmail?

Step 1: Webmail Settings

  • Go to Webmail to access your email account.
  • Click on the three white bars at the top far right side of the page
  • This will open a small box. From here, click on ‘Settings’.
  • This will open up a larger pop-up box. Click on ‘Composing Email’
  • Select the ‘Signatures’ tab.

Step 2: Create Your Signature

  • Click the ‘Add New Signature’ button.
  • Give the signature a name.
  • Enter your message in the ‘Edit Signature’ area and click ‘OK’.
  • Select when and where you’d like the signature to appear.
  • Click ‘Save’

Step 3: Set Signature Options:
Signature Options

  • Select the OK button to return to the Settings window.
  • Click the name of your signature file from the Current Signatures list in order to select it and choose any of the additional options below.
  • To automatically insert the signature when composing a new email, select the “Always show signature when composing an email” check box.
  • To automatically insert the signature when you are replying to an email, select the “When replying to an email, insert my signature” check box. Also, specify whether the signature should appear above or below the body of the message. [I find above works best.]
  • To automatically insert the signature when you are forwarding an email, select the “When forwarding an email, insert my signature” check box. Also, specify whether the signature should appear above or below the body of the message.

Step 4: Update Identities

NOTE: Please follow the sets below. If you don’t, it won’t know to set your new signature up as your DEFAULT SIGNATURE. It will say (Default) but you need to click on ‘Edit’ to actual add the Default signature in!

  • After you’ve selected your signature options,
  • Select Identities,
  • Double-click on your email address
  • Enter the following information in the spaces provided.
    • Full Name - This will appear in the “From” field of messages you send.
    • Email Address – Enter the email address that should be displayed as the “From” email address.
    • Reply To – Enter in the email address that you want recipients to use when they reply to your email message. If you leave this field blank, the address you entered in the Email Address box will be used automatically.
    • Default Signature – Select a signature that should be used with this identity.

  • When you’re finished, select OK.

Step 5: Default Identity

  • To change your default identity selection,
  • Click once on the identity as it appears in the Current Identities box,
  • Select the Set as Default button,
  • and then select the Save button when finished.

I'm receiving a MailQuota warning, what do I do?

You’ll need to access your Webmail account to clear it from old emails that are no longer needed.

Once you log into your webmail account, purge or delete email from the following folders:

  • Spam
  • Junk
  • Sent

Once these three folders have been cleared of old emails, you can then purge your trash.

Note: If you right click on any of these folders from within Webmail, you’ll see a purge option. When you purge these folders, the emails will be deleted permanently. Please make sure you back up any emails you wish to save into a folder/print out what you need if you intend to save it.

How can I add an email address to my safelist in webmail?

Computer and Smartphone Setup Guides

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Still have questions? Don’t hesitate to call or contact us at support@perfectpatients.com.
We look forward to hearing from you!