Customize Your Campaign Email or Text
Get Reviews’ robust template management system allows you to create templates from scratch, which can be utilized to send review requests, customer experience requests, and custom campaigns to your patients.
By default, a ‘Review request email’ and a ‘Review request text’ template are available within your Get Reviews account. To customize templates or create your own, follow the steps outlined below.
Creating a New Text or Email Template
- In your Reviews dashboard, click ‘Campaigns’ on the left sidebar. On the new page, click the ‘Templates’ tab on the top.
- On the ‘Templates’ page, select the category (Email or Text) you want to create. Notice you can also see template types, usage and conversion rates.
- Click the blue ‘Create template’ button on the top right.
- This opens a pop-up window which allows you to select a template type. For this example, we’ll create a Review request email template.
- On the new page, you have the ability to customize the entire template to fit your needs.
- General: This is the text or email that the patient will receive. No need to add links where they can leave a review, those will be added automatically based on the next options you choose. (See screenshot)
- Review Request Page: Once the patient click the link that’ll be automatically added in your email or text, they’ll be taken to a branded landing page. This is the section where you select which review sites they’ll be able to select on that page, and whether or not they’ll be able to send you a private message if they were unhappy. (See screenshot)
- Feedback Page: This is the page someone will be taken to if they prefer to send you private feedback instead of posting a public review. (See screenshot)
- Thank You Page: This is the text on the page someone will be taken to after leaving you a review or private feedback. (See screenshot)
- Once you’re happy with everything there, scroll back up to the top of the page and click the blue ‘Save’ button in the top right.
- In your Reviews dashboard, click ‘Campaigns’ on the left sidebar. On the new page, click the ‘Templates’ tab on the top.
- On the ‘Templates’ page, select the category (Email or Text) of the template you want to edit. Notice you can also see template types, usage and conversion rates.
- Click on the template you want to edit.
- Your customization options will differ based on the type of template (Reviews, Custom, etc.). For example purposes here, we’ll walk through the parts of a Reviews template since those have the most parts.
- General: This is the text or email that the patient will receive. No need to add links where they can leave a review, those will be added automatically based on the next options you choose. (See screenshot)
- Review Request Page: Once the patient click the link that’ll be automatically added in your email or text, they’ll be taken to a branded landing page. This is the section where you select which review sites they’ll be able to select on that page, and whether or not they’ll be able to send you a private message if they were unhappy. (See screenshot)
- Feedback Page: This is the page someone will be taken to if they prefer to send you private feedback instead of posting a public review. (See screenshot)
- Thank You Page: This is the text on the page someone will be taken to after leaving you a review or private feedback. (See screenshot)
- Once you’re happy with everything there, scroll back up to the top of the page and click the blue ‘Save’ button in the top right.
Alternative Text Review Request Ideas
- Your review would be invaluable to us! Please share your experience with [Business Name]. Thanks!
- We appreciate your support! Help us by leaving a review for [Business Name]. Much obliged!
- Help us improve by leaving a review! Your feedback matters to [Business Name]. Thank you!
- Your review will make a difference! Share your thoughts about [Business Name]. Thanks!
- Your opinion counts! Help us out with a review for [Business Name]. Much appreciated!
- Be a part of our success! Leave a review for [Business Name]. Thank you for your help!
- Your feedback is gold! Please take a moment to review [Business Name]. We appreciate it!
- Help us provide the best service! Share your review for [Business Name]. Thank you!
- Your voice matters! Leave a review for [Business Name] and help us improve. Thanks!
- Join our mission for excellence! Leave a review for [Business Name]. Your help is valued!
- Be our hero! Help us by leaving a review for [Business Name]. Thank you for your support!
- Your feedback is priceless! Review [Business Name] and be a part of our success. Thanks!
- Share your experience! Help us by leaving a review for [Business Name]. We appreciate it!
- Your review is vital! Join us in providing excellent service at [Business Name]. Thank you!
- Help us grow with your review! Share your thoughts about [Business Name]. Thanks!
- Make a difference with your review! Support [Business Name] and help us improve. Thank you!
- Your review is a gift! Please take a moment to share your feedback about [Business Name].
- Help us serve you better! Leave a review for [Business Name]. We appreciate your input!
- Your opinion is valued! Help us by leaving a review for [Business Name]. Thank you!
- Be our guide! Review [Business Name] and help us deliver exceptional service. Thanks!
Alternative Email Review Request Ideas
- We greatly value your feedback!
Would you mind sharing your thoughts and experiences with us through a review? Your opinion is crucial in our journey to improve and grow as a business.
- We sincerely appreciate your support!
By writing a review, you are playing an essential role in shaping our future. Your insights and suggestions are highly valued, and they will assist us in delivering even better service to you and our other customers.
- Your opinion matters!
We would be immensely grateful if you could spare a few moments to leave us a review. Your valuable feedback will guide us in enhancing our offerings and providing an outstanding experience to every customer.
- We treasure your input!
Your review holds significant importance to us as it helps us understand your needs better. By sharing your thoughts, you are directly contributing to our growth and development as a business.
- Your feedback is invaluable!
We genuinely appreciate your support and would be thrilled if you could share your thoughts through a review. Your input will enable us to make meaningful changes that benefit both our current and future customers.
- We rely on your feedback!
Your review is crucial in helping us improve our services. By expressing your opinion, you are playing a vital role in our quest to constantly enhance the quality of our offerings.
- Thank you for choosing us!
We would be delighted if you could spare a moment to leave a review. Your feedback is highly valued and will aid us in better understanding our customers’ needs, enabling us to provide an even more exceptional experience.
- Your satisfaction is our priority!
Please consider leaving us a review to let us know how we’re doing. Your opinion carries immense weight and will assist us in tailoring our services to exceed your expectations.
- Your input is highly appreciated!
We kindly request you to share your experience through a review. Your valuable feedback will empower us to make the necessary improvements and ensure your future visits are nothing short of excellent.
- We value your perspective!
Your thoughts and feedback are vital to us. By leaving a review, you are actively contributing to our growth and success. We greatly appreciate your time and trust in assisting us.
- Your review matters to us!
We strive to provide the best possible experience for our customers, and your opinion plays a significant role in achieving that goal. Please take a moment to share your feedback and help us serve you better.
- We value your partnership!
Your review would mean the world to us as it aids us in understanding your needs and preferences. By sharing your thoughts, you are actively supporting our efforts to grow and thrive as a business.
- Your satisfaction fuels our passion!
We sincerely appreciate your business and would love to hear about your experience through a review. Your insights will guide us in our continuous quest to deliver exceptional service and products.
- We’re eager to hear from you!
Your review is immensely valuable to us. By providing your feedback, you are directly influencing our growth and success, and we genuinely appreciate your time and effort in assisting us.
- Your opinion counts!
We’re committed to providing the best possible experience for our customers, and your review will play a vital role in achieving that. Please take a moment to share your thoughts and help us better serve you.
- We value your trust!
Your review would greatly assist us in our journey to continually improve and grow. By sharing your experiences, you are making a significant impact on our ability to meet your needs and exceed your expectations.
- Your voice matters!
We genuinely appreciate your support and would be thrilled if you could take a moment to leave a review. Your feedback will enable us to make meaningful changes and further enhance your future experiences with us.
- We’re here for you!
Your review holds immense value to us as it helps us better understand your needs. By sharing your thoughts, you are actively contributing to our growth and enabling us to provide an even more exceptional service.
⭐ Best Practice Recommendations for Review Campaigns
Based on our experience, here are some things we recommend for getting the best results from your review requests:
- Keep the button for private feedback red. You want this button to attract people who were unhappy with their visit so they will message you privately instead of posting a public review. The default red color was chosen strategically to grab the attention of anyone who feels they have a problem or complaint.
- Only give one or two options for review sites. Too many options will turn people away. If you are trying to get more on a particular site, only include that one. (Your options for which sites you can request reviews from are based on which sites Get Reviews has previously found reviews for you on. If you want to try to get reviews on a site not listed here, contact our team and we’ll see if we can add it for you.)
- Keep your message short and to the point. People’s attention spans are very short.
- Make it feel more personal. You can increase your chances of getting more reviews by making the ask feel personal. To do this, you can pull in things like the patient’s first name and inject your personality into the message itself.